Delivery & Returns Information

We aim to dispatch all orders within 1 working day of payment being received, with all UK parcels dispatched via Royal Mail Tracked 24 service. Deliveries should be made within 5 days of purchase. Overseas deliveries are usually processed via Royal Mail or Parcel Force, with delivery times depending on location, but typically within 3-8 working days.

We hope you are delighted with your purchase. However, if you are not completely satisfied, we offer a straightforward returns policy to make your return process as easy as possible

You have 30 days from the date of delivery to return an item for a full refund, as long as it is in its original condition, unused, and in the original packaging. After notifying us of your wish to return the item(s), you have an additional 30 days to send it back to us.

To return an item, please contact our Customer Service team on 01283 537922 with your order number, details of the item(s) you wish to return, and the reason for return. We will provide instructions on how to return the item(s) to us and any return shipping information if applicable.

Items must be returned in unused and re-saleable condition, with all original tags and packaging intact. We reserve the right to refuse a refund if items show signs of wear, damage, or are missing parts not due to our error.

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 14 days of receipt of the returned item(s). Refunds are issued to your original payment method.

Customers are responsible for the cost of return shipping unless the item was faulty, damaged, or incorrect upon receipt. In such cases, we will cover the cost of return postage. For your protection, we recommend using a tracked service for returns. We are not responsible for items lost in transit.

If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired item. This ensures the fastest service and availability of stock.

If an item arrives damaged or faulty, please contact us within 14 days of receipt with photos and a description of the issue. We will arrange for a replacement or provide a full refund as appropriate.

If you have any questions regarding our returns policy, please contact our Customer Service team at 01283 537922.